Privacy Policy
Last updated: July 2026
Protecting your personal data is important to us. This Privacy Policy explains what personal data we process in connection with your use of our website, the purposes for which it is processed, and the rights available to you.
1. Data Controller
The entity responsible for processing personal data in connection with this website is:
Richard Wagner Museum Lucerne
Richard-Wagner-Weg 27
6005 Lucerne
Switzerland
2. Principles of Data Processing
We process personal data only to the extent necessary to operate our website, respond to inquiries, send our newsletter, communicate with you, or comply with legal obligations.
Personal data includes any information relating to an identified or identifiable person, such as your name, email address, telephone number, IP address, or information you provide to us through a form.
We process personal data in accordance with the principles of the Cantonal Data Protection Act of Lucerne (KDSG). Where the European Union’s General Data Protection Regulation (GDPR) applies, we also process personal data in accordance with the relevant legal provisions.
3. Visiting our website
When you visit our website, technical data required for the operation, security, and optimization of the website is collected automatically. This includes, in particular:
Name and URL of the page accessed
Date and time of access
Amount of data transferred
Status message confirming successful access
Browser type and version
Operating system
Referrer URL
IP address
This data is stored in server log files. It is used to ensure the functionality, stability, and security of the website and is not used to personally identify visitors.
4. Hosting and technical operation by cmsbox
Our website is operated using the cmsbox content management system. Cmsbox GmbH, Terrassenweg 18, 3012 Bern, Switzerland, is responsible for the technical operation and hosting of the website.
As part of operating the website, cmsbox processes technical access data in order to provide the website, ensure system security, and improve the technical infrastructure. This data is processed only to the extent necessary for the operation of the website.
5. Website analytics with Matomo
We use Matomo on our website to analyze visitor statistics. Matomo is operated by cmsbox on its own servers in Switzerland. Data is collected in pseudonymized form, which means that individual visitors cannot be directly identified.
The collected raw data is automatically deleted after 180 days. The statistical analysis helps us better understand how our website is used and improve our online services.
6. Contact forms and other forms of contact
If you contact us via a contact form, email, or telephone, we process the information you provide. This may include, in particular:
Name
Email address
Telephone number
Content of your message
Any other information you provide voluntarily
We use this data solely to process your inquiry and respond to any follow-up questions. Information submitted through forms will not be used for other purposes, particularly email marketing, without your explicit consent.
The data is stored only for as long as necessary to process your inquiry or as required by applicable legal retention obligations.
7. Spam Protection for Forms with Google reCAPTCHA
Our forms are protected by Google reCAPTCHA v3. This service helps us detect abusive or automated form submissions and maintain the security of our website.
Google reCAPTCHA v3 operates in the background and analyzes certain technical information and user behavior to assess whether a request originates from a human user or an automated system. In this process, personal data, in particular IP addresses and technical usage data, may be transferred to and processed by Google.
The service is provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Depending on the processing involved, data may also be transferred to Google LLC in the United States.
For more information, please refer to Google’s Privacy Policy.
8. Newsletter with Mailchimp
We use Mailchimp to send our newsletter. Mailchimp is a service provided by The Rocket Science Group LLC d/b/a Mailchimp, USA.
If you subscribe to our newsletter, we process the information you provide in the registration form, in particular your email address and name. Technical information such as the time of registration, the time of confirmation, and your IP address may also be stored for documentation purposes.
We use this data solely to send the newsletter and for related analytics, such as open and click statistics, where these functions are used.
Subscription to the newsletter is based on your consent. You can unsubscribe at any time using the unsubscribe link in the newsletter or by contacting us. After you unsubscribe, your email address will be removed from the active newsletter distribution list unless legal retention obligations require us to retain it.
When Mailchimp is used, personal data may be transferred to the United States. According to Mailchimp, appropriate safeguards are in place for such data transfers, in particular under the Swiss-U.S. Data Privacy Framework and contractual data protection provisions.
9. Cookies and similar technologies
Our website may use cookies and similar technologies. Cookies are small text files stored on your device that contain certain information.
We use cookies and similar technologies in particular where they are necessary for the technical operation of the website or help ensure its security and stability.
If we use additional cookies or similar technologies that are not necessary for the operation of the website, we will inform you accordingly and, where required, obtain your consent.
If a cookie banner is used on the website, you can manage your preferences there and withdraw or change your consent at any time.
10. Social Media and links to third-party websites
Our website may contain links to our profiles on social networks such as Facebook or Instagram, as well as links to third-party websites. When you click on such a link, you leave our website. The respective platform and website operators are responsible for the processing of personal data on their platforms and websites.
Please refer to the privacy policies of the respective providers.
11. Disclosure of Personal Data
We disclose personal data only where this is necessary to provide our services, where we are legally required to do so, where you have given your consent, or where we have a legitimate interest in doing so.
Recipients of personal data may include technical service providers, hosting providers, newsletter service providers, or other data processors that support us in operating the website and communicating with you.
Our service providers process personal data only in accordance with our instructions or, where applicable, where they are independently responsible for compliance with data protection law.
12. International data transfers
As a general rule, we process personal data in Switzerland or within the European Economic Area. However, when using certain service providers, particularly Mailchimp or Google, personal data may be transferred to other countries, including the United States.
If personal data is transferred to a country that does not provide an adequate level of data protection, we ensure that appropriate safeguards are in place where required by law. These may include standard contractual clauses, certifications, or other legally recognized protective measures.
13. Data Retention
We retain personal data only for as long as necessary for the respective purposes, for as long as consent remains valid, where legal retention obligations apply, or where we have legitimate interests in retaining the data.
Contact inquiries are generally retained for as long as necessary to process the inquiry and any follow-up questions. Newsletter data is retained for as long as you remain subscribed to the newsletter. Technical data is deleted or anonymized in accordance with the requirements of the respective systems and applicable security requirements.
14. Data security
We take appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
Please note that data transmission over the internet, particularly by email, may involve security risks. Complete protection against access by third parties cannot be guaranteed.
15. Your rights
Under applicable data protection law, you have, in particular, the right to:
Request information about the personal data we process
Have inaccurate or incomplete personal data corrected
Request the deletion of personal data
Request the restriction of processing
Object to the processing of personal data
Withdraw your consent at any time with effect for the future
Request the disclosure or transfer of certain personal data where provided for by law
To exercise your rights, please contact us at info@richard-wagner-museum.ch.
16. Changes to This Privacy Policy
We may update this Privacy Policy at any time, particularly if our data processing activities, the services we use, or applicable legal requirements change. The version published on our website at the relevant time will apply.